FREQUENTLY ASKED QUESTIONS
Our services are unique so let's try to answer our most popular asked questions.
Below is a list of our most popular questions our patients ask when they first enter our website. Here you will find information about our unique business model, the treatments we offer, how to place an order and much more.
If you are not able to find answers to your question, fill out our online form with your query and a member of the Click Health team will get in touch with you as soon as possible.
If you are not able to find answers to your question, fill out our online form with your query and a member of the Click Health team will get in touch with you as soon as possible.
Yes, absolutely! This is what makes us unique - delivering medicines until the early hours of the morning.
We currently cover large parts of London, parts of Hertfordshire and South Buckinghamshire. We are soon to expand our services to others part of the UK.
If you are in a location and would love us to come to you to provide our services, please let us know via our contact form.
We currently cover large parts of London, parts of Hertfordshire and South Buckinghamshire. We are soon to expand our services to others part of the UK.
If you are in a location and would love us to come to you to provide our services, please let us know via our contact form.
Our cut-off time for same day orders is currently midnight (12:00am) 7 days a week. Hence if you order your items at 03:00am and you have been quoted a delivery time of 90 minutes, your estimated time of arrival is 8:00-9:30am.
Those who do not qualify for same day delivery are offered a 1-2 working day postal delivery on orders placed before 4:00pm Monday to Friday. All orders placed after 4pm on Friday is processed on Monday.
Click Health is registered and regulated by the General Pharmaceutical Council (GPhC) and Medicines and Healthcare Products Regulatory Agency (MHRA). All our treatments are regulated and licensed for use in the United kingdom.
Check our GPhC registration here
Check our GPhC registration here
Yes, your personal details and order history are completely confidential and will never be shared with another person unless we are legally obliged to.
Please refer to our privacy policy and terms & conditions for further information.
Please refer to our privacy policy and terms & conditions for further information.
Yes, the packaging is such that the products inside are not identifiable and therefore, discreet.
The questionnaires are designed so that we can review your purchase to ensure that what you plan to take is suitable and safe to take for the symptoms you are experiencing.
It is essential to declare your full and accurate medical history so that the correct clinical advice and decisions can be made.
It is essential to declare your full and accurate medical history so that the correct clinical advice and decisions can be made.
At Click Health, we strive to make your medical experience simple. Therefore, unless your medical situation changes, you are not required to fill out a new questionnaire for the same medicine treatment. You must only review the questionnaire and submit to confirm nothing has changed in your circumstances.
This can be done by clicking onto your account and going to view your order history.
This can be done by clicking onto your account and going to view your order history.
At Click Health, we endeavour to meet all delivery times stated. In fact, on many occasions, we deliver sooner than the promised times.
However, on a small number of occasions, we may be extremely busy and your delivery may be delayed slightly. We aim to give you regular updates where this happens and you may receive a refund for the service charge that we charge you, since it was not up to the standard that we strive for. All other charges however, are applicable if you wish to proceed with the order and wait.
However, on a small number of occasions, we may be extremely busy and your delivery may be delayed slightly. We aim to give you regular updates where this happens and you may receive a refund for the service charge that we charge you, since it was not up to the standard that we strive for. All other charges however, are applicable if you wish to proceed with the order and wait.
For the health and safety of our customers, any medicines or vitamins that are posted or delivered to our patients can no longer be returned for a refund. This is since we cannot resell this item again.
If however, the medicine remains with us on site or with one of our trusted drivers, we may authorise a refund if the driver has not come out to you yet. If you are not home for delivery when our driver attempts to deliver within the stated hours and you wish for a refund, the delivery charges will be deducted from the refunded amount.
If however, the medicine remains with us on site or with one of our trusted drivers, we may authorise a refund if the driver has not come out to you yet. If you are not home for delivery when our driver attempts to deliver within the stated hours and you wish for a refund, the delivery charges will be deducted from the refunded amount.
We accept all major payment cards including Visa Debit, Visa Credit, Mastercard and American Express.
We also accept PayPal.
We also accept PayPal.
We prescribe a variety of weight loss medications, including Xenical and Orlistat. These medications contain the active ingredient Orlistat, but come in different strengths.
If you’re looking to purchase weight loss medication from us, you’ll first be asked to fill out a quick medical questionnaire. This will help us decide which treatment will be the most appropriate for you. Please note that we do not currently stock Saxenda (Liraglutide) for weight loss, but may do in the future.
If you’re looking to purchase weight loss medication from us, you’ll first be asked to fill out a quick medical questionnaire. This will help us decide which treatment will be the most appropriate for you. Please note that we do not currently stock Saxenda (Liraglutide) for weight loss, but may do in the future.
No. The only anti-malaria medications we sell is Malarone. If you’re looking for Hydroxychloroquine to treat lupus, rheumatoid arthritis or porphyria cutanea tarda, you must speak to your GP.
Please note: despite rumours in the press and elsewhere, Hydroxychloroquine is not an approved or recommended treatment or preventative treatment for COVID-19 and should not be used as such. If you suspect you or someone you’ve been in physical contact with has COVID-19, you must self-isolate immediately and arrange to be tested.
Please note: despite rumours in the press and elsewhere, Hydroxychloroquine is not an approved or recommended treatment or preventative treatment for COVID-19 and should not be used as such. If you suspect you or someone you’ve been in physical contact with has COVID-19, you must self-isolate immediately and arrange to be tested.
Yes, you will first be asked to fill out a quick medical questionnaire. That way we will know which treatment would be most appropriate for you.
Yes we stock Finasteride which can be prescribed for hair loss in men. You will first be asked to fill out a quick medical questionnaire to have your treatment approved by a clinician. You will NOT need to see a doctor for this treatment to be purchased from our Click Doctor unless there is a medical reason to.
Once you have placed an order with us, email confirmations are automatic. If you have not received one, please check your junk mail. Also, please ensure that you have provided us with the correct email address upon registration.
If you have any issues, please contact the Click Health team for further assistance on 020 8133 2533.
If you have any issues, please contact the Click Health team for further assistance on 020 8133 2533.
No. We do not prescribe Benzodiazepines for anxiety or any other health condition. It’s important to remember that these medications are designed for very short-term use and that they can quickly cause addiction when used for an extended period of time.
Withdrawals from Benzodiazepine addiction are very dangerous and can be fatal if the medication is stopped suddenly. See your GP urgently if you need help with Benzodiazepine addiction.
Withdrawals from Benzodiazepine addiction are very dangerous and can be fatal if the medication is stopped suddenly. See your GP urgently if you need help with Benzodiazepine addiction.
We stock non-prescription and prescription treatments for ED. Shop now to see the full range of treatments we offer.
We do not prescribe Zopiclone at Click Health. We do, however, stock effective over-the-counter medications to treat temporary sleeping problems.
We also stock Melatonin treatment via our Click Doctor services which can be purchased without needing to see a doctor.
We also stock Melatonin treatment via our Click Doctor services which can be purchased without needing to see a doctor.
Yes. If you suspect you have a cystitis (UTI) or chlamydia infection, you can fill out an online questionnaire for approval from our clinical team. We can then issue a short course of antibiotics for uncomplicated infections. Other antibiotics require you to speak to a doctor.
Yes we stock over-the-counter Regaine products for men that are clinically proven to help stop hair loss and even help hair grow back.
